Terms and conditions for ticket purchase

This ticket sales web site is operated by Solid Entertainments Tickets Ltd. Your use of this site is subject to the following terms and conditions.

 

  • Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled or moved to another date.
     
  • Tickets purchased on line will be posted to your billing address given at the time of booking.  Tickets may not be posted to you until 14 days prior to the concert / event date.
  • In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond Solid Entertainments control), Solid Entertainments will refund the value of the ticket in full. Solid Entertainments will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Solid Entertainments cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

    We advise the use of secure mail when returning tickets. On receipt, Solid Entertainments will refund the customer the value of the tickets using the same method as used to purchase them.


     
  • Solid Entertainments Coach Travel Terms & Conditions.
     
    • Soild Entertainments reserves the right to alter or cancel coaches if required, due to operational circumstances.
    • Solid Entertainments cannot be held responsible for delays due to unforeseen circumstances including traffic delays or vehicle breakdowns.
    • Solid Entertainments cannot be held responsible for the loss or damage of personal belongings on any coach.
    • If a coach departure point or time is changed, Solid Entertainments will notify all purchasers by phone, email or in writing (using the information given at the time of booking). Please note, however, that it is the customers responsibility to check that the journey is going ahead at the scheduled time and point.


    Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only, not applicable to Festival line-ups), then Solid Entertainments will refund the face value of the tickets.

     
  • If Solid Entertainments is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:
     
    • Solid Entertainments do not receive the tickets for your order from the event organiser, and cannot arrange for the tickets to be collected
    • Solid Entertainments despatch your order to the wrong address and cannot provide replacement tickets
    • Solid Entertainments do not despatch your order and do not arrange for the tickets to be available for collection
    • Solid Entertainments despatch the wrong order, ie wrong event / wrong type of tickets
    • Any other similar circumstances where Solid Entertainments has acted with negligence or where we may have acted in breach of contract

     
  • No duplicate tickets will be issued to replace lost or stolen tickets.

     
  • Customers are advised to check their purchase upon receipt.

     
  • It is the responsibility of the customer to inform Solid Entertainments in writing of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address so we can confirm the change.

     
  • The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Solid Entertainments would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

    Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.

     

  • If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.

     
  • By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.

     
  • If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.

     
  • If tickets that are despatched are returned to Solid Entertainments as "addressee unknown", we reserve the right to cancel the order.

     
  • In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.

     
  • We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with Solid Entertainments and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.